Outsorcing minimum wage jobs to call centers...
The Boston Globe: "When Jairo Moncada pulled up to the drive-through at Wendy's in Burbank, Calif., for his usual cheeseburger, fries, and soda, he knew things looked different. There was an extra lane.
But the 25-year-old could not see the biggest change: The woman taking his lunch order was sitting 3,000 miles away at a computer terminal in Nashua, and fielding calls from Wendy's customers at drive-throughs as far away as Florida and Washington, D.C."
What other minimum wage jobs can we outsource to remote workers?
Labels: dont_fries_come_with_that, outsourcing
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